DALLAS--(BUSINESS WIRE)--Enterprises cannot afford to lose productivity while awaiting support for critical IT security issues. To ensure that customers receive the support they need when they need it, Trend Micro Incorporated (TYO: 4704; TSE: 4704), a global leader in security software and solutions, today announced Trend Micro Support as a standard service to provide around-the-clock customer support for mid- to large-sized businesses in North America.

“Sound security goes hand-in-hand with good support,” said Wael Mohamed, chief operating officer, Trend Micro. “Businesses, regardless of size or industry, need a knowledgeable partner to face the multitude of threats and challenges faced on a daily basis. This offering strengthens our dedication to the security and satisfaction of our customers and reinforces our commitment to the continued growth of our business in North America.”

Based in Irving, Texas, Trend Micro Support provides customers with access to support resources from technically-skilled customer service engineers who can address their issues. Standard to most Trend Micro business offerings purchased after April 1, 2015, customers can now rely on assistance from expert support professionals on-demand.

“We are proud to have Trend Micro as part of our thriving business community in Irving,” said Beth Van Duyne, Mayor, City of Irving. “We have a great deal of skilled IT talent in the area and are pleased to see Trend Micro fully leverage our local talent pool to provide expert service for their business customers.”

Trend Micro customer service engineers can be reached directly to help resolve issues as quickly and conveniently as possible. Customers will also have access to expert resources outside of business hours for critical issues.

"Other security vendors take days to respond to our service needs, while Trend Micro is always just a call away and very responsive,” said William Schley, IT Director, Ochsner Health System. “We value our close relationship with Trend Micro and the knowledge provided by their support services — they have consistently been an excellent security partner."

For more information about Trend Micro Support, visit http://www.trendmicro.ca/en-ca/enterprise/support-services/index.html.

About Trend Micro

Trend Micro Incorporated, a global leader in security software, strives to make the world safe for exchanging digital information. Built on 26 years of experience, our solutions for consumers, businesses and governments provide layered data security to protect information on mobile devices, endpoints, gateways, servers and the cloud. Trend Micro enables the smart protection of information, with innovative security technology that is simple to deploy and manage, and fits an evolving ecosystem. All of our solutions are powered by cloud-based global threat intelligence, the Trend Micro™ Smart Protection Network™ infrastructure, and are supported by more than 1,200 threat experts around the globe. For more information, visit TrendMicro.com.

All product and company names herein may be trademarks of their registered owners.